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FAQ - Frequently Asked Questions.


At PampersNappies.co.nz, we are dedicated to providing an exceptional level of customer service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have.

The FAQ's are split into two sections, the first half dealing with order processing, shipping questions and your dealings with us, the second with the Nappies themselves. We hope you will find this section of our site helpful and informative and if you have a question that is not on the list please email us.

Frequently Asked Questions

* Where do you deliver? What are the costs?
* Why are your pack sizes so large and costly?
* Can we get samples?
* Will you be running promtions? How do we find out when they are taking place?
* How will my product be shipped?

* Can my billing address and delivery address be different?
* Do you sell to the public?
* Do you sell wholesale? When will they be in the local shops?
* Can we pick up our order?
* How do I know if my purchase has been successful and is being processed?

* What payment methods are available?
* Can I make changes to my order?
* Can I arrange special delivery instructions?
* What happens if I supply the wrong address?
* What if I want to cancel my order?

* What other currencies can I purchase with from your online store?
* How can I set up an account?
* How do I access my account?
* How can I find my customer code, discount and status level?
* I have several discount codes, which can I use?
* Can I use a discount code on items on special?

* So many type of nappies out there. What's the difference between them?
* Your sizes overlap. How do I know which one to buy to prevent leaks?
* Where are Pampers™ made?
* My baby has a rash after using Pampers™
* Do you have nappies for night time

* What is the difference between the Maxi/Maxi+ or Junior/Junior+ and all the sizing options.?
* Are the inks/colours in the nappies safe for my baby?
* Can the inks/colours used in the nappies transfer to the babies skin when the nappy gets wet?
* Why do Pampers™ nappies have lotion whereas midwives recommend to not use any additional creams and ointments?

* Why did the nappy leak only at night?
* What has Pampers™ done to protect the environment?
* What is the grainy/gel like stuff in nappies?
* How can I prevent bowel movement leaks?

* Why can't I find Newborn nappies with the cut-out notch?
* What causes my baby's nappy tapes not to stick?
* Why do the number of nappies in a pack decrease the larger the size?
* How long can I keep unused nappies?
* How do I choose the right size nappy?

* Where do I find the product code on the Pampers™ products?
* Do any of your baby products contain latex?
* Are disposable or cloth nappies better?
* What do I do if I accidently put a nappy in the washing machine?
* How do disposable nappies affect the environment?

* Do your nappies contain dioxin?
* How many nappies of each size will my baby need?
* Toilet training help?
* Why is there a naked baby on the Swaddlers Sensitive Package?

* Do you make nappies especially for girls or boys?
* Why do you have so many versions of Pampers™ nappies?
* What is your policy about research involving animals at Pampers™?
* What causes nappy rash?
* What are the components of a typical disposable nappy?

* Does nappy production use up the Earth’s forests?
* Are disposable nappies safe to use for the skin of my baby?


Is there something you want that you can not find on PampersNappies.co.nz?
Why not call our friendly Sales Team? You can speak to one of our customer service representatives, Monday to Friday between 9:00am and 5:00pm (AEST). Call us on 1300 76 75 21 domestically or +61 2 9938 1713 for international calls. You can also Contact Us via email with any specific enquiries.



Q: So many out there. What's the difference between them?

A: As every baby is unique, the best Pampers™ nappy to use can depend on  baby's age, shape and how much baby drinks. All Pampers™ nappies, both Baby Dry and Active Fit (premium range) give excellent comfort and absorbency both day and night: the nappies in our Active Fit range have even more benefits for the baby.
- New Baby nappies have total care technology, which means that the nappies can absorb the runny poo associated with younger babies.

- Active Fit have stretchy sides which are useful when babies start to wriggle and crawl as well as a mesh topsheet which can help to absorb runny poo.  Their 3 way fit is perfect for babies whether they are into crawling, shuffling bouncing or rolling.   The nappy is designed to fit in 3 different ways: 1. Slimmest between the legs; 2 Highly elastic leg cuffs and 3. The stretchiest sides.

- Baby Dry, with caterpillar flex sides and extra sleep layer.  Babies tummies can shrink up to 3cm as they digest dinner, breath and move around in sleep.  With caterpillar flex it allows the nappy to move out and right back for no gaps or leaks.  So no matter how busy your baby's tummy gets their sleep stays undisturbed!

- Easy Ups Trainers are the only pull-on training pants that let your child feel when they are wet by having a patented wet sensation liner inside. This helps your child learn when it's time to go toilet. Easy Ups Trainers come in three sizes: 4 (7-15 kgs), 5 (13-18 kgs) and 6 (17kgs>) The trainers feature Diego for boys and Dora the Explorer and friends for girls.


Q: Your sizes overlap. How do I know which one to buy to prevent leaks?


A: Just like you, babies like to wear things that fit just right. The weight ranges on our packages overlap and are only meant to be guidelines for fit. Choose a size that does not sag or gape - even as your baby crawls and plays. This will help prevent leaks.  All our nappies offer oustanding absorbency, however each nappy offers different features.  It may be that Baby Dry works best for your little one - or vice versa!
Q: Where are Pampers™ made?

A: Proctor and Gamble have numerous production facilities for Pampers™ and we will be sourcing from international distrubutors dealing directly with these factories.
* New Baby, Baby Dry and Active Fit will be sourced from the UK factory and packaged and of the same quality as appears on UK supermarket shelves.

Q: My baby has a rash after using Pampers™

A: I would like to reassure you that a great deal of work has gone into the development of all Pampers™ products to ensure they are safe for infants’ skin, as you would expect with any product designed for a baby. All Pampers™ are also designed to help avoid those conditions that can lead to nappy rash. Nappy rash can be caused by almost anything that irritates a baby’s delicate skin. There is no concrete evidence of any particular cause of the condition, other than the varying levels of skin sensitivity, but there are several well-known factors. We all have a natural protective film on our skin and if it is compromised the skin can become red, cracked, inflamed and irritated. When a person’s skin is exposed to urine or faeces for prolonged periods the skin’s protective barrier can be compromised. I hope this information is helpful but if you are still concerned about your baby’s experience, please seek the advice of your Health Visitor or GP who will be able to help you further
Q: Do you have nappies for night time?

A: All of our nappies can be worn during the night. The Baby Dry range has been designed with an extra absorbant layer however and will have the best night time performance. As long as you choose an appropriate size and style, your baby will be comfortable and dry in the morning.
Q: What is the difference between the Maxi/Maxi+ or Junior/Junior+ and all the sizing options?

A: Maxi and Maxi Plus are the same size. The "+" refers to the extra absorbing material within the nappies. This also applies to Junior and Junior Plus. Both the fit/size of the nappy and the nappy's absorbency are important in ensuring that the nappy is able to keep your baby dry. The Maxi Plus and Junior Plus nappies are found to be useful when a baby is beginning to drink more and needs to have extra protection but when the fit of the Maxi or Junior is still OK.

By viewing the description page for each nappy type the recommended weight range will be clearly shown


Q: Are the inks/colours in the nappies safe for my baby?

A: Yes. As all other materials in the nappy, the pigments have been assessed for their safe use on humans and are considered to be completely safe to use in nappies. These pigments are commonly used in a wide range of products and their safety is well established.

In addition, they comply with all regulations regarding the use of pigments in consumer products.

Q: Can the inks/colours used in the nappies transfer to the babies skin when the nappy gets wet?

A: No. The pigments cannot transfer to the babies skin as confirmed by our tests.

Q: Why do Pampers™ nappies have lotion whereas midwives recommend to not use any additional creams and ointments?

A: Pampers™ nappies contain a lotion which is based on petrolatum-similar to other lotion products for babies.

Clinical studies showed that the lotion in the nappy could provide additional protection against skin rash compared to nappies without lotion.

All of the lotion ingredients used are dermotological tested and are safe for babies’ skin.

Q: Why did the nappy leak only at night?

A: Pampers™ nappies are designed to keep babies dry during the day and night. But there's a cross-over period for weight and absorbency needs that's different for each child. If your baby needs extra absorbency to get through the night, it might be a good idea to try the next larger size just for nighttime. As sizes get larger, absorbency increases.


Q: What has Pampers™ done to protect the environment?

A: Pampers™ is committed to ensuring that their products, packaging and operations are safe for consumers and the environment. For products that go into the garbage, their approach is to reduce, reuse, recycle, compost or incinerate (with energy recovered) waste prior to landfilling, where it's environmentally and economically appropriate.

Also, Pampers™ continually researches alternatives for more environmentally improved products and packaging. For more information about what this, please visit http://www.pg.com/company/our_commitment/sustainability.jhtml



Q: What is the grainy/gel like stuff in nappies?

A: Pampers™ uses absorbent gelling material in the padding of our nappies to absorb wetness. This material has a long history of safe use in a variety of products and has been in Pampers™ and Luvs nappies for more than two decades. Absorbent gelling material (AGM) is closely related to ingredients widely used in cosmetics, in food processing, and as binders in medicine capsules. When added to our nappies, the AGM is dry and granular, but it forms a gel as it absorbs liquid. It's perfectly normal to see some gel on the skin from time to time, especially if the nappy is heavily saturated.

It might help to know the Institute for Polyacrylate Absorbents has researched the safety of consumer products containing absorbent gels and found them to be safe. For more information, please visit www.superabsorbents.com


Q: How can I prevent bowel movement leaks?

A: Bowel movement leakage is a very difficult situation. Since stool is not totally liquid, like urine, it doesn't get absorbed into the padding the same way urine does. With the right size, we're sure our nappy's absorbent padding, leg leak barriers and snug fit will help keep your baby dry, day and night.

If your baby consistently has this experience, it may be time to move into the next size nappy for added absorbency and protection. Babies can outgrow the absorbency and protection level of a nappy before they outgrow the fit. The weight ranges on our packages overlap and are only meant to be guidelines. Other things to consider include:
-- baby's age
-- eating and drinking habits
-- mobility
-- stool consistency
-- baby's build (for example, a slim child may fit into Size 3, but may need the added protection of Size 4)



Q: Why can't I find Newborn nappies with the cut-out notch?

A: From October onwards we will be stocking Pampers Micro New Baby Nappy. This nappy is designed for us with babies 1-2.5kg that are small/early and has a specially deisgned notch for the cord.


Q: What causes my baby's nappy tapes not to stick?

A: Things like creams or powders on your fingers can keep the tabs from sticking. Or, if the nappy size is too small, the fasteners can pop open when your baby stands up or wiggles around.


Q: Why do the number of nappies in a pack decrease the larger the size?

A: As babies grow, their bowel and bladder habits may change. Generally, they wet less often but in heavier amounts, resulting in fewer nappy changes in a day. This means fewer nappies are in the package as you move up to a larger size because the larger the nappy, the more liquid it absorbs.


Q: How long can I keep unused nappies?

A: In general, paper products do not have a specific shelf life. But to ensure the best performance, Pampers™ recommends that nappies be kept in a shaded, dry storage area where the temperature is 30 degrees or less. Extreme heat or humidity could effect their performance. Also, if nappies are more than 1.5 years old, they may change surface color, but the product's safety and performance will be as great as ever.


Q: How do I choose the right size nappy?

A: Just like you, babies like to wear things that fit just right. The weight ranges on our packages overlap and are only meant to be guidelines for fit. Choose a size that does not sag or gap, even as your baby crawls and plays. This will help prevent leaks.


Q: Where do I find the product code on the Pampers™ products?

A: The product code is a series of numbers and letters located on the front of the nappy along the left side of the character strip. Also located on the side of the bag inside the white strip near the seam.


Q: Do any of your baby products contain latex?

A: The safety of our products is important to us, and we understand your concerns about latex allergy. We're pleased to reassure you that we've been using spandex elastic instead of natural rubber latex in all Pampers™ and Luvs nappies, wipes and training pants since August 1998.


Q: Are disposable or cloth nappies better?

A: Disposables vs. laundry service:

Comparison of costs of laundry service cloth and disposable nappies based on consumer habits and practices show more cloth nappies are used per week on average than disposable (68 vs. 38); based on this analysis, disposables are at parity or cost less than laundry service nappies.

Pampers™ research studied the nappy habits of 1,362 mothers in a national survey of mothers with babies age 3 and under. Over 25,000 nappy changes were recorded in this survey. This study revealed that it is common practice to double or triple nappy when using cloth nappies in order to get the needed absorbency. The results of this study are as follows:
DISPOSABLE CLOTH
Average number of changes per day 5.4 6.5
Average number of nappies per change 1.0 1.5
Average number of nappies used per day 5.4 9.7


Disposables vs. home laundering:

The comparison between disposable nappies and home-laundered cloth is somewhat complex. Factors beyond the purchase price of the cloth nappy include a parent's time commitment, the number of additional wash loads, the additional wastewater, electricity, and detergents consumed, as well as the additional fossil fuels consumed to generate the electricity.

Studies have shown an 8% increase in electric bills due to home laundering of cloth nappies.

More importantly, home-laundered cloth nappies are not an acceptable alternative for many of today's consumers who put great emphasis on performance and convenience.

Following is a checklist of some of the positive reasons FOR the continued use of disposable nappies:
- Today's nappies have been clinically proven to reduce nappy rash in infants with both normal and atopic (more prone to dermatitis) skin. The health and comfort of infants should be a primary concern in any discussion of the need for disposables.

- Leakage prevention of current nappies is far superior to older technology disposables and cloth nappies.

- Day Care Centers often require use of disposables because they provide superior containment which is key in reducing transmission of germs in group care settings.

- Over 50% of mothers work outside the home and maintaining cloth nappies is a time-consuming task. The convenience disposables offer helps these parents achieve a higher quality of family time than would otherwise be possible.



Q: What do I do if I accidently put a nappy in the washing machine?

A: Fortunately, it's not difficult to remove the gel from the rest of the laundry. Put the clothing into the dryer. It may take an extra cycle, but this will dry the gel, and it will fall off clothing. Most will be caught in the lint filter. Some might remain on the clothes, but it can be easily brushed or shaken off.

As for getting it out of the washer, you can put the washer through a rinse or two without any laundry in the machine. Any gel remaining in the washer can be wiped out with a damp cloth.


Q: How do disposable nappies affect the environment?

A: Like all products, cloth and disposable nappies both have environmental impacts.  In 2005, a major independent study by the United Kingdom's Environment Agency showed that the overall impacts of both products were about the same.  This UK study considered all parts of each nappy's life cycle in the UK: to manufacture, distribute, use, and dispose of the products.  Although the amount of disposable nappies in US landfills was highly publicized a few years ago, this extensive study from the UK found that environmental impacts are also linked to the energy, water, and detergents needed to clean cloth nappies, and to raw material production for disposable nappies.  Thus, considering the overall life cycle of both products, the study confirms that for the UK, there is little to no difference in environmental impact between cloth and disposable nappies.

Although disposable nappies are not biodegradable, they account for less than 2% of the municipal solid waste stream and take up even less volume in landfills.  Improvements in technology -- like thinner, lighter, super-absorbent nappies -- have reduced Pampers™’ nappy bulk by approximately 40% since 1986.  This means less waste is produced.

For packaging, Pampers™ have a program that applies the principles of reduce, reuse and recycle around the world. The focus is on reducing the amount of material used per unit of sale and increasing the use of post-consumer recycled material in our packages. For example, Pampers™ marketed in the United States are sold in bags that contain at least 25% post-consumer recycled plastic.

Pampers™ has formed partnerships with outside organizations to foster environmental excellence such as the National Audubon Society in the United States, the Federation of Environmental Management in Latin America and the Organic Reclamation and Composting Association in Europe.


Q: Do your nappies contain dioxin?

A: Pampers™ suppliers use elemental chlorine free processes that do not result in the formation of dioxin. The methods used to analyze for dioxin are the most advanced government-approved testing methods available, and can detect even minute amounts of dioxin, if present.

Purification of the pulp fibers used to make Pampers™ and Luvs is done to eliminate the impurities which would inhibit our ability to make clean absorbent fibres. By cleaning the fibres in this manner, we can make a better performing product with fewer raw materials, which has clear benefits for the environment. Whitening the fibres is a result of this process, but is not its goal.


Q: How many nappies of each size will my baby need?

A: There are a lot of factors that determine how many of each size nappy your baby will need. Each baby's weight, shape, size, and growth rate are unique. You'd be the best judge according to your baby's needs.


Q: Toilet training help?

A: Find expert advice, tips and tricks to make toilet training a breeze on our new www.letstalktoilettraining.com website! You can even print out Toilet Progress Charts to track your little one's progress!


Q: Why is there a naked baby on the Swaddlers Sensitive Package?

A: The Pampers™ Team talked about this with moms and the moms thought that this image did a good job of communicating that this product was better than regular Swaddlers for baby's sensitive skin.


Q: Do you make nappies especially for girls or boys?

A: We've made it easy! Now all Pampers™ versions can be worn by boys or girls. The improvements in nappy technology allow for similar absorbent protection for either boys or girls.


Q: Why do you have so many versions of Pampers™ nappies?

A: We offer a variety of Pampers™ nappies because we found that parents vary in their preferences and needs. We hope this allows parents to find the perfect nappy or wipe for their unique little one!


Q: What is your policy about research involving animals at Pampers™?

A: Pampers™ has ended research involving animals on all our finished consumer products except when required by law. They use non-animal alternatives first. Animal testing is only used when there are no other reasonable options.

In the Healthcare business, current regulatory standards require animal research while developing medications. It's Pampers™ policy to use the minimum number of animals necessary while working toward our goal of the reduction and replacement of animals, while continuing to identify screening techniques that are acceptable to global regulatory groups to take the place of animal tests in the earliest phase of drug discovery.

Pampers™ would like to be able to eliminate animal research on ingredients in consumer products altogether, and is making progress. Pampers™ has invested over $190 million in alternatives, making them an industry leader. Pampers™ has helped develop over 50 alternative methods and have shared their work in over 300 scientific publications, as well as working with the FDA and respected animal welfare groups, such as the Humane Society of the United States, to work on reforming regulations and validating alternative methods. To learn more, check out the website at http://www.pg.com/science/animal_alt.jhtml


Q: What causes nappy rash?

A: Skin wetness is the common denominator underlying the various causes of nappy rash. Urinary wetness increases skin friction and raises the skin pH. These effects combine to intensify the action of stool enzymes or other irritants that then inflame the skin. Tips for combating nappy rash: • Instead of commercial wipes, use warm water and a mild baby soap to clean the area. • Let baby’s bottom thoroughly dry before closing the nappy. • When signs of a rash begin, try using a nappy rash ointment. • If the rash is severe or persistent, check with your baby’s physician.


Q: What are the components of a typical disposable nappy?

A: Most disposable nappies are made with the following basic components:

1) Polyethylene or cloth-like film:  This is used as the back sheet, that prevents the liquids from leaking out of the nappy. The back-sheet can also be given a cloth-like look, by adding a thin polypropylene non-woven sheet to the film, using either the hot melt process or the heat and pressure method with direct extrusion to the nonwoven.  Contrary to popular belief, the cloth-like back sheet is not cloth -it is made of plastics.  Breathable cloth-like material can also be used instead of the film. Not many know that even a breathable nappy with 200 ml of urine loses less than 2.5% of its weight over a period of 24 hours and this evaporation is enough the cool the nappy, which may not be as comfortable at night.   For more information about "breathability" please use this link: breathable nappies.

2) Tissue: A special tissue paper that is different from the regular bathroom tissue and has a higher elasticity and wet strength is another important component of a nappy.  The tissue essentially serves as a carrier for the pad (the pad is the absorbent core of the nappy) and helps reduce the pin holes created during the compression process carried out by continuous drum forming systems.  This tissue, typically at 16 grams/m2 (also abbreviated as GSM) or more, protects the inner plastic from the superabsorbent particles.   Instead of tissue, it is possible to use a low gage SMS nonwoven material as the carrier (for the pad), it can be placed right next to the back sheet or as a full wrap material around the core.  In order for the SMS carrier to be cost competitive against tissue paper, it needs to be less than 12 GSM.

3) Hot Melts: They are used to glue the different components of the nappy, such as the pad and the elastics. They are made of a mixture of resins, oils and tackifiers.  The hot melt adhesive is applied in molten form and when it cools down it provides the required bonding force to glue the materials.  Most of the times two types of adhesives are used:   a construction adhesive, for the back sheet and the nonwovens, and an elastomeric adhesive, for the leg and waist foam elastics.  The elastomeric adhesive has higher elasticity and bonding strength and it is generally more expensive than construction adhesives.  When the nappy pad is very thin, another specialty adhesive known as "pad integrity adhesive" is also used to add strength to the nappy core when it is wet.  This integrity adhesive is specially useful when SAP loadings exceed 25% of the total pad weight -i.e. when the weight of the SAP is more than a quarter of the weight of the pad. For a list of hot melt suppliers follow this link: Hot Melts.


Q: Does nappy production use up the Earth’s forests?

A: The woods used for manufacture of cellulose are one of the best managed natural resources on our planet.  As years go by, the pine woods used for pulp are not only continuing to exist, but are actually growing! The reason is that woods used for pulp are good business and as such, people involved in their administration make sure that their business will continue to be profitable in the long run.  Thousands of people make their living by making an intelligent use of these natural resources, the same way as most farmers take good care of their land.


Q: Are disposable nappies safe to use for the skin of my baby?

A: Nothing comes close to the dryness that a good disposable nappy can give to the baby's skin. There are still a few disposable nappies in the market that claim to be safer because they are made without any SAP. Some of them even go so far as to try to claim (indirectly, of course) that SAP is not good for the baby's skin. Superabsorbent material improves skin health and hygiene and has undergone rigorous testing to ensure safety.  It is because of SAP that nappies use much less pulp (much less volume); SAP can replace as much as four times its weight of fluff and that is good for the environment. 



Q: How can I find my customer code, discount and status level?

A: Simply log back into your account and then click on the "Account Edit" page. The details will then be displayed.


Q: I have several discount codes, which can I use?

A: Only once code can be used per order. We recommend using the one that will give you the greatest saving!


Q: Can I use a discount code on an item on special?

A: Discount codes can only be used on items at regular pricing. For items that are marked down in price on the website the code will not be applicable. For mixed shopping carts the code will still apply to items that are on standard pricing.





GENERAL INFORMATION AND QUESTIONS REGARDING PAMPERSNAPPIES.CO.NZ

Q: Where do you deliver? What are the costs?

A: We can deliver to any location in New Zealand and to almost every international location. The shipping costs will be shown during the first stage of checkout.
Typical delivery times and costs for 2 Mega Packs are:


Auckland - 2 days, $6.60

Q: Why are your pack sizes so large?



A: We can usually ship a carton of 150 Nappies for the same cost as one of 50 Nappies in Auckland generating a cheaper cost per nappy. Nationally the increase in cost for a pack of 150 compared to 50 would be around 30-50% and not 300% so it is far more economic buying in larger pack sizes. Equally to ship 2 large packs is around 30-50% more expensive and not twice the cost.

Our pack sizes are costly because they contain so many nappies - typically 50-100% more than those bought in supermarkets. On a Cost Per Nappy Basis we aim to be competitive to Huggies pricing ( not including specials ).


Q: How will my product be shipped?

A: PampersNappies.co.nz uses third party providers for shipping. Your shipping options and costs will be outlined during the first step of the checkout process (once your account has been created and delivery address specified) before any payment details need to be supplied.

If no valid shipping option appears we will have to manually calculate the shipping costs for you. Please Contact Us providing a list of the product required, your delivery address and postcode with your contact details. We will provide you with a quote within 1 business day.

Q: Can my billing address and delivery address be different?

A: Yes, once you have created an account, select the edit account details link and you will be able to add extra delivery addresses to your account.

Q: Do you sell to the public?

A: Yes, you can buy online on this website or you can call our sales team on 09 449 0558.

Q: Do you sell wholesale?

A:
For Trade enquiries please email us with your contact details .

Q: Can we pick up our order?

A: No. Sorry we are an online business and do not offer a pick up service.

Q: How do I know if my purchase has been successful and is being processed?

A: Once you have completed the checkout process, you will receive an automatic email confirming your order and acknowledging payment (for credit card purchases). You can stay up to date on the processing of your purchases by logging into your account at PampersNappies.co.nz.

Q: What payment methods are available?

A: We accept VISA, MasterCard, Cheque and internet banking/deposit. More details can be found on our Payment Options page.

Q: Can I make changes to my order?

A: Changes can be made to your order but conditions do apply. Please notify us immediately via our sales line (09 449 0558) should you need to make any changes to your order. Once your order has entered the shipping process, we are unable to make changes; you will need to return it to us for exchange/refund according to our Returns policy.

Q: Can I arrange special delivery instructions?

A: Yes, when completing your online order, insert any special delivery instructions or other requests in the Comments field during the checkout process. We will contact you if any additional information or feedback is required.

Q: What happens if I supply the wrong address?

A: Please be especially careful when providing delivery details. If the address provided with your order is incorrect, please Contact Us immediately to make the necessary changes. Once your order has entered the shipping phase, re-call charges/redirection fees (if service is available) as determined by the shipping provider will apply.

Q: What if I want to cancel my order?

A: With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product has been shipped, you will be charged for the order. If you wish to cancel your order, Contact Us immediately and quote your order number. Cancelled orders paid for by credit card need to be refunded to the same credit card; you will need to contact us to provide the card details again as no credit card records are kept. The refund transaction is subject to a merchant processing fee of 4% of the total transaction .

Q: What other currencies can I purchase with from your online store?

A: From any page on PampersNappies.co.nz, you can switch between Australian Dollar, US Dollar, Euro, Japanese Yen, New Zealand Dollar and British Pound. Purchases can be made using any of these currencies and the price will reflect the exchange rate for the day of your transaction.

Q: How can I set up an account?

A: You can create your own secure account online via the My Account link; this will also allow you to login and edit your account, monitor the progress of your order and create a shopping cart for you or others to use.

Q: Can we get samples

A: We have been deluged with emails and requests for samples. Unfortunately we are no longer going to be able to provide them. We have created small Trial Packs which contain 10 Nappies. These packs can be mixed with any size of model, size and quantity of nappy to a total of 10 units. They cost $15.00 including freight to any location in New Zealand. They can be purchased from within any of Nappy categories.


Q: Will you be running promotions? How do we find out when they are taking place?

A: During the year we will be running regular promotions for overstock items, free freight offers and new product launches using a Discount Coupon System. The Discount Coupons will be sent out in our regular newsletters and need to be entered during the checkout process. You will need to have created an account and subscribed to our newsletter service to receive them.

Q: How do I access my account?

A: Once you have created an account, you will receive an automated email notifying you of your login and password details. Keep this information on file in a secure place for future reference. If you forget your login information, contact our sales team to have your account deleted in order for you to re-establish a new account; NO ACCOUNT LOGIN INFORMATION IS KEPT ON FILE at Morgan Haldane Ltd.

Your account can be accessed using the My Account link.
Is there something you want that you can not find on PampersNappies.co.nz?


Why not call our friendly Sales Team? You can speak to one of our customer service representatives, Monday to Friday between 9:00am and 5:00pm (AEST). Call us on 09 449 0558 domestically or +61 2 9938 1713 for international calls. You can also Contact Us via email with any specific enquiries.
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