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Company Shipping Policy

The company shall ship all goods within 2 business day of paid orders being received.

In the rare situations where stock is not available for delivery for whatever reason we will call the customer and offer a full refund if an acceptable delivery date cannot be agreed upon.

The company uses third party providers for shipping and we do not accept any liability for damage and loss of goods on behalf of the partners. Insurance of goods in transit is not provided. If insurance is required please indicate in the comments box on the order completion form and we will call you back the next day with quotes.

Approximate Shipping Times from Our Warehouse in Auckland

These are approximate times only.

From dispatch ETA in business days:

Auckland (Albany to Papakura inclusive) 2-3
Outer Auckland (Rodney & Franklin District) 2-3
Kaitaia to Taupo (excl Auckland/outer Auckland) 2-3
South of Taupo to Wellington 2-3
South Island Economy 2-3
South Island Overnight 1-2

Overnight shipping to the South Island can be arranged.

Rural deliveries can take up to two additional business days for delivery and proof of deliveries may not be available. Rural delivery areas are defined as those outside urban boundaries and may include:
- any address with an RD (rural delivery) area
- any address containing a rapide number
- situations where parcels are on-forwarded to an RD delivery agent.
All rural deliveries incur an additional charge of $4.82 plus GST.

Deliveries to Waiheke Island incurs a $12.68 (plus GST) ferry charge. Deliveries to other islands will need to be quoted based on the order and associated charges to ship.

Company Refund and Returns Policy

All and any business undertaken by the Company shall be subject to the terms and conditions of this contract which are as follows:

Company Refund and Returns Policy

All and any business undertaken by the Company shall be subject to the terms and conditions of this contract which are as follows:


‘Company’ shall mean Pampers Nappies, a trading name of Morgan Haldane Ltd, website and their employees, servants, agents, subsidiaries and associated entities.

‘Customer’ shall mean the retailer, wholesaler, distributor, consignor, the receiver, the consignee, the owner of the Goods, the bailor of the Goods or the person for whom any other Services are performed.

‘Goods’ shall mean the products, articles or things tendered for sale by the Company and shall include the container or containers, packaging containing the same and any other pallet or pallets delivered with the same to the Customer.

Refund Policy for

Returns Policy only applies to products sold by Morgan Haldane Ltd on It does not apply to products sold by third parties, where third parties may be retailers, wholesalers or other merchants. These third parties are responsible for all faults and returns of goods.

Returns are simple and easy.

All Morgan Haldane Ltd supplied products, purchased from Morgan Haldane Ltd directly are warranted for 30 days from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from Morgan Haldane Ltd. Normal wear and tear, damage due to misuse, abuse, alteration to the product, own repairs or negligence is not covered under Morgan Haldane Ltd Warranty Policies. Misuse, unauthorized/own repairs, abuse or alteration of product voids warranty. Manufacturer’s defects will be determined by Morgan Haldane Ltd.

Product Warranty

Morgan Haldane Ltd extends the manufacturers 30 day product warranty to be free from defects and faulty workmanship on all products, unless specified otherwise (extended warranty or warranty exclusion).

How To Make A Warranty Claim

Please telephone Morgan Haldane Ltd Customer service at (09) 449 0558 begin_of_the_skype_highlighting              (09) 449 0558      end_of_the_skype_highlighting to receive a Warranty/Return ID and further instructions. Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Morgan Haldane Ltd is not responsible for packages lost in transit.

Please include the following information in your package:

1. Your name, return address and telephone number
2. Your Warranty/Return ID - Provided by calling Customer Service on (09) 449 0558.
3. A brief description of the problem or service you are requesting
4. A copy of the receipt dated within 30 days of your product purchase date.


We will issue a full refund for any returned products when your return meets the above requirements. Any goods returned for a refund for any reason other than defective or as a result of our error will be subject to a 5% restocking fee. The cost of shipping will be credited only in those instances where the return is a result of our error.

Shipping Damaged or Missing Parts and Items

In the unfortunate instance that damage to an item occurs during shipping we require notification within 21 days of shipping. We may also request that the item is returned to us or that a digital photograph of the damage is forwarded to us before we release a replacement part / item.

Cancel Order Requests

With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. If you wish to cancel your order, contact us ASAP via the details below and quote your order number. Cancelled orders paid for by credit card need to be refunded to the same credit card; you will need to contact us to provide the card details again as no credit card records are kept. The refund transaction is subject to a merchant processing fee of 4% of the total transaction value.

Questions, problems, suggestions?

If you have any problems with your order, please do not hesitate to contact us.

We can be contacted by email at, phone at +64 9 449 0558 or in writing at the following address:

Pampers Nappies,
C/O Morgan Haldane Ltd,
64A Heathcote Road,
Auckland 0620,
New Zealand

The Pampers Nappies Team

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